The work was well explained and done well.
The representative was very friendly. I did, however, feel that communication was poor. Phone calls often went unanswered, and the process was delayed without explanation.
I assume this is the same person as in previous question.
Once the job was scheduled, it seemed well done. We haven't had any problems since then.
Your competition was not returning our calls, and I saw one of your trucks on the road - decided to call.